Education > Outdoor Hospitality Education Program

 

Outdoor Hospitality Education Program (OHEP)

Designed as practical, outcome-based program focusing on hands-on experiences, the Outdoor Hospitality Education Program (OHEP) places each enrollee into a program tier appropriately based on their experience and knowledge of the industry. To gain credentials for each tier, participants are required to submit a completed tier specific task book and accompanying portfolio for review by a committee.  This committee will either request additional information or recommend to ARVC Education that the credential be awarded.
 

Anyone applying for enrollment in the Outdoor Hospitality Education Program is then recognized as an Outdoor Hospitality Candidate (OHC) and receives recognition from ARVC for their interest in expanding their knowledge, skills, and abilities as they relate to the industry.
 

Program Goals

Goals for each certificate program may be obtained from ARVC Education as they become available. Each competency area is made up of primary goals which are then broken down into specific tasks. Professional Certificate goals are shown here by example.
 

The Professional Certificate program covers 16 key competency areas. 

  1. Communication
  2. Traits and Trends
  3. Health and Safety
  4. Information Technology
  5. Customer Satisfaction
  6. Service Standards
  7. Specific Job Knowledge
  8. Business Planning
  1. Risk Management
  2. Human Resources
  3. Marketing
  4. Ancillary Income Options
  5. Recreation Programming
  6. Legal Issues/Regulatory Compliance
  7. Project Management
  8. Park Operations 

 

 

Certificate Overview

 

 

Associate Certificate

Outdoor Hospitality Associate (OHA) Certificate is for individuals who are new to or considering entering the industry.  They have very limited experience (less than 18 months) and are not a Certified Park Operator.

Prerequisites - No prerequisites for the OHA Certificate


 


 

Generalist Certificate

Outdoor Hospitality Generalist (OHG) Certificate is for those individuals who would like to grow within the industry both personally and professionally.  They have either worked in the industry for at least 12 months or are a Certified Park Operator.  During this program participants learn how to enhance customer satisfaction and help accomplish the goals of the business.

Prerequisites - Requires a minimum of an OHA Certificate OR Initial CPO Certification OR 12 months experience in the Outdoor Hospitality Profession


 


 

Professional Certificate

Outdoor Hospitality Professional (OHP) Certificate is for those individuals who are committed to the industry and realize additional training would enhance their personal and professional knowledge, skills and abilities.  

Prerequisites - Minimum of an OHG Certificate OR 3rd CPO Recertification OR completion of National School of RV Park and Campground Management 2-year program AND 24 months experience in an ARVC Member Park or pre-approved facility providing Outdoor Hospitality.


 


 

Executive Certificate

Outdoor Hospitality Executive (OHE) Certificate is for those individuals who are responsible for long-term strategic and business planning for one or more businesses within the industry.

Prerequisite - Requires a minimum of an OHP Certificate OR Lifetime CPO certification AND 48 months experience in an ARVC Member Park or pre-approved facility providing Outdoor Hospitality.

 
 

 

 

Enrollment Fees 

Tier ARVC Member Rate ARVC Nonmember Rate
Associate $75 $250
Generalist $75 $250
Professional $150 $500
Executive $200 $600

 

If you would like to apply for the program, click here for the form.  Email it to Barb Youmans, Senior Director of Membership and Education - (303) 681-0401 x118, or fax it to her at (303) 681-0426.

OHEP Reference Guide





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